Third Floor Return and Exchange Policy

Your satisfaction is important to us and we realize there may be circumstances in which you need to return an item.

Please carefully inspect your order upon delivery. If you are dissatisfied with your purchase, you may contact our Customer Service department at 800-932-4361 and a representative will be glad to assist you.

You may return an item within 30 days of receipt for a credit or refund, excluding shipping and handling fees. For all returns, a 25% re-stocking fee will be deducted from your refund.

  • Accessories are final sale and may not be returned or exchanged.
  • All Colony fabrics are final sale and may not be returned or exchanged.
  • All special sale items are final sale and may not be returned or exchanged.
  • All Fabric sample orders are not returnable.
  • We cannot accept returns/exchanges on orders that are less than 5 yards.
  • Unless we are in error, we do not refund shipping costs.
  • Items returned to us in non-sellable condition will be returned to sender, and no refund will be given.
  • • All returned items must be in original, unflawed condition, unmarked and uncut by the purchaser.

To return an item, please follow the steps below:

1) Please contact customer service for a Return Authorization number to process your return. You may email This email address is being protected from spambots. You need JavaScript enabled to view it., or call 800-932-4361.

2) Carefully repackage the merchandise and write our return address on the outside of your package. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping and handling charges are not refundable.

3) Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.

4) Please send returns to:

The Third Floor
200 Boling Industrial Way
Calhoun, GA 30701

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